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The Effect Of Communication Skills Training On The Quality Of Care And Self-Efficacy Of Nurses Working In The Emergency Department
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Hossein Komeili Sany   , Bahman Dashtbozorgi , Mohammad Hossein Haghighizadeh , Ghodrat Kord * |
| Ahvaz Jundishapur University of Medical Sciences , ghodratkord13555@gmail.com |
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Abstract: (2454 Views) |
Introduction: Communication within clinical settings is a skill that plays a key role in providing appropriate care services. Not having sufficient communication skills can affect the nurse's self-efficacy beliefs and thus harm the quality of patient care. Therefore, the present study aimed to determine the effect of communication skills training on the quality of care and self-efficacy of nurses working in the emergency department of Mahshahr hospitals.
Methods: This quasi-experimental study was conducted on 42 nurses working in the emergency department of Mahshahr hospitals in 2023. Based on the inclusion criteria, the participants were divided into intervention (n=21) and control (n=21) groups. The intervention group received communication skills training during four 2-hour sessions. The control group did not receive any training. Data collection tools included a demographic questionnaire, the Quality Patient Care Scale (QUALPAC), and the General Self-Efficacy Scale (GSE-17). Descriptive and inferential statistics were used to analyze the data in SPSS version 26.
Results: The results of the paired t-test showed that there was a significant difference between the scores of the psychosocial, communication, and physical dimensions of the quality of care in the test group before and after the intervention (P<0.001). In the control group, however, there was no significant difference in the psychosocial dimension (P=0.295), communication dimension (P=0.469), and physical dimension (P=0.460). There was a significant difference between the total quality of care score in the test group before and after the intervention (P<0.001). However, no significant difference was observed in the control group before and after the intervention (P=0.958) in this respect. Finally, there was a significant difference between the total score of self-efficacy in the test group before and after the intervention (P<0.001) whereas no such significant difference was observed in the control group (P=0.05).
Conclusion: Given the positive effect of communication skills training on the quality of care and self-efficacy of nurses in this study, health policymakers must devise careful plans to improve the quality of care and self-efficacy of nurses.
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| Keywords: Training, Communication skills, Care quality, Self Efficacy, Emergency Nursing |
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Full-Text [PDF 277 kb]
(781 Downloads)
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Type of Study: Research |
Subject:
Special
Received: 2024/01/17 | Accepted: 2024/04/24 | Published: 2024/04/29 | ePublished: 2024/04/29
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